Bengaluru-based customer support automation platform Verloop.io has raised $5 million as part of its Series A funding round led by Alpha Wave Incubation, per an announcement. Alpha Wave Incubation is backed by Abu Dhabi-based investment house ADQ and managed by Falcon Edge Capital.
The financing also saw the participation of existing investors IDFC Parampara and Infosys co-founder S Gopalakrishnan.
The startup will use the corpus raised to further its product development roadmap, which includes hiring talent across the data science and engineering domains. Besides, it also plans to expand its presence across the Middle East, Southeast Asia, and the United States.
Founded in 2015 by Gaurav Singh, Verloop.io enables businesses to automate customer support across channels. It claims to have processed over two billion queries from customers across its clients, with over 100 million unique users.
The startup also claims that its platform is now used by 5,000 brands globally including Decathlon, Cleartrip, Nykaa, Rentomojo, and Adani Capital, among others.
INDIA DEAL MONITOR
Here are some prominent venture capital transactions in India from August 24-26, 2020.
