Chinese online retailers push back on returnless refunds

Chinese online retailers push back on returnless refunds

The logo of Chinese e-commerce platform Pinduoduo Inc. is displayed next to a mobile phone, in this illustration picture taken March 22, 2022. REUTERS/Florence Lo/Illustration/File Photo

Early this month, when Eleven received an item she ordered from Taobao, Alibaba’s flagship retail platform, she saw a note attached to the package: “If you initiate a returnless refund without the seller’s approval, you will be sued immediately for a compensation of around 2,000 yuan [$280],” it read.